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FAQ

» How can I pay?
» When can I expect my jewelry?
» Where's my order?
» How can I contact Extasia?
» Will I get a receipt?
» How do I handle returns, exchanges, or damages?
» How do you ship?
» Domestic orders
» International orders

How can I pay?
Extasia accepts Visa, MasterCard, American Express, Discover. Your credit card will be billed when we begin to fufill your order. On domestic orders over $300 no charge for shipping.

Some international credit cards cannot be used.

When can I expect my jewelry?
All Extasia jewelry is custom made to order. We do our best to ship within 7 days of receipt of your order. Some orders may take up to two weeks to fufill.

Where's my order?
If you do not receive shipment confirmation from us within two weeks, please email retailsales@extasia.com for status of your order.

How can I contact Extasia?
You can contact us via e-mail: retailsales@extasia.com, or call (530) 292-9151 on Tuesdays 8:30 to 4:30 PST.

Will I get a receipt?
An invoice with a credit card receipt will be enclosed with your order.

How do I handle returns, exchanges, or damages?
Extasia will repair or exchange any merchandise that arrives to you damaged. Please email retailsales@extasia.com for a Return Authorization number (RA#) within 48 hours of receipt of your order. If you are not completely satisfied with your jewelry, you may return any item in unused condition within one week of receipt and we will refund your credit card.

How do you ship?
Unless you request otherwise, we automatically ship as noted below. To change the method of shipping, contact retailsales@extasia.com.

Domestic orders: Refer to Shipping Prices Table.

International orders: Refer to Shipping Prices Table.
For countries not listed, email retailsales@extasia.com.
International shipping costs may not include duty, taxes, or import fees charged by the receiving country.

We reserve the right to refuse orders for countries that do not readily accept USPS or UPS shipments. This may include middle eastern, eastern European, and some African and Asian countries. You will be contacted by our sales department if your address falls into this category. At time of contact, you may supply us with an alternate ship to address/country.

Extasia is unable to ship to Russia, South Korea, or Italy at this time.


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