On orders over $500, we will charge your credit card a 25% deposit before we begin production on your order. On orders over $1000, we will charge a 50% deposit before production begins. The balance will be charged when we are ready to ship.

Extasia will repair or exchange any merchandise which you receive damaged. For orders received damaged, you must call for a Return Authorization number (RA#) within 72 hours of receipt of your order. You may also email for RA# to Joanne at joanne@extasia.com. If you are not 100% satisfied with your jewelry you may return any unworn and undamaged item within 2 weeks of receipt and we will re-credit your credit card. Again, you must call or email for a RA #. We do not accept merchandise back without an RA # and after this time period or merchandise which has been damaged by the customer or visibly worn.