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Customer Service

Welcome to Extasia Customer Service. We're here to help you in every way we can so that your shopping experience is a pleasure.

Are you a wholesale customer or a retail shopper?

Telephone: (530) 292-9151
Office hours: Monday to Thursday, 8 a.m. to 4:30 p.m. PST
Send us an email

Ordering
» Check status
» How to order
» Shipping methods + payments
» Order Confirmation
» International Orders
» Sales Tax
» Returns + Exchanges

FAQ
» How can I pay?
» When can I expect my jewelry?
» Where's my order?
» How can I contact Extasia?
» Will I get a receipt?
» Returns/exchanges/damages
» Can I change or cancel my order?
» What service do you use to ship?
» Can you ship to international addresses?

Your online account
» Forgot your password
» Update your account information

Our policies
» Privacy
» Security
» Returns + Exchanges

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Check Status

All Extasia jewelry is handmade, one piece at a time. Please allow up to 2 weeks for delivery before you check your order status. To check your order status after 2 weeks, you can e-mail our web manager at: joanne@extasia.com.

How to Order

You can place your order online with our Shopping Cart and secure checkout, or order over the phone. Please be sure to have your style numbers, shipping choice, and billing information handy when you phone in your order to (530) 292-9151.

Shipping Methods & Payments

We ship all orders via U.S. Postal Service or UPS. Cost of shipping, if any, is added to your bill. We accept Visa, Master Card, American Express, and Discover cards. We also accept PayPal payments to the address: liz@extasia.com.

Order Confirmation

You will receive an order confirmation e-mail when your order is placed and a shipping confirmation e-mail when your order is shipped.

International Orders

Extasia ships to most foreign countries via U.S. Postal Service or UPS. Shipping costs vary, so you may check with us via e-mail (joanne@extasia.com) for an estimate of costs prior to placing your order. Your credit card will be billed for both merchandise and shipping costs when we ship your order.

Sales Tax

Extasia charges sales tax on retail orders shipped within California.

Returns and Exchanges

Extasia will repair or exchange any merchandise which you receive damaged. For orders received damaged, you must call for a Return Authorization number (RA#) within 72 hours of receipt of your order. If you are not 100% satisfied with your jewelry you may return any unworn and undamaged item within 2 weeks of receipt and we will refund your credit card. We do not accept merchandise without an RA # after two weeks, or merchandise which has been damaged by the customer or visibly worn.

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