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Customer Service

Welcome to Extasia Customer Service. We're here to help you in every way we can so that your shopping experience is a pleasure.

Are you a wholesale customer or a retail shopper?

Telephone: (530) 292-9151
M Th 8am and 4:30 pm PST
Send us an email

Ordering
Check status
How to order
Shipping methods + payments
Order Confirmation
International Orders
Sales Tax
Returns + Exchanges

FAQ
» How can I pay?
» When can I expect my jewelry?
» Where's my order?
» How can I contact Extasia?
» Will I get a receipt?
» Returns/exchanges/damages
» Can I change or cancel my order?
» What service do you use to ship?
» Can you ship to international addresses?

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Check Status

All Extasia jewelry is custom made, one piece at a time. Please allow up to 2 weeks for delivery before you check your order status. To check your order status after 2 weeks, you can e-mail our production manager at: joanne@extasia.com

How to Order

You can place your order on line with our Shopping Bag and secure checkout, or order over the phone. Please be sure to have your style numbers, shipping and credit card information handy when you phone in your order to (530) 292-9151

Shipping Methods & Payments

We ship all orders via UPS ground or second day. Cost of shipping is added to your bill. We accept Visa, Master Card and American Express cards.

Order Confirmation

You will receive an automatic order confirmation when your order is placed and a shipping confirmation from UPS on the day we ship it out.

International Orders

Extasia ships to all foreign countries internationally via UPS, Air Mail Parcel Post, or Global Priority Mail. Shipping costs vary, so you may check with us via e-mail: joanne@extasia.com, for an estimate of costs prior to placing your order. Your credit card will be billed for both merchandise and shipping costs when you place your order.

Sales Tax

Extasia charges sales tax on all orders shipped within California.

Returns and Exchanges

Extasia will repair or exchange any merchandise which you receive damaged. For orders received damaged, you must call for a Return Authorization number (RA#) within 72 hours of receipt of your order. If you are not 100% satisfied with your jewelry you may return any unworn and undamaged item within 2 weeks of receipt and we will re-credit your credit card. Again, you must call for a RA #. We do not accept merchandise back without an RA # and after this time period or merchandise which has been damaged by the customer or visibly worn.

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